I found a video on YouTube where some big city cab drivers are complaining about a GPS system not working or taking too long and the dispatcher gives the 'gravy' work to a cab with a functioning GPS.
This is managements fault, but the dispatchers get the blame for it.
And it seems there was a YouTube personality called "The Boring Dispatcher". The guy was a tow truck dispatcher, I just found out about him and found out he passed away.
Here's a RIP video about the guy:
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